SHIPPING & PAYMENT OPTIONS
Please note that the shipping rates displayed on our website are based on Aramex services.For Australia Post shipping, rates are not fixed and are automatically calculated at checkout based on your location and the weight of your order. This ensures you get the most accurate shipping cost for your specific needs.We appreciate your understanding as we work to provide you with flexible and reliable shipping options.
See indicative shipping details below:
CHRISTMAS ARAMEX CUT OFF DATES 2024: Friday 29th Nov: Country New South Wales, Country Queensland, Country Tasmania, Country Victoria, Country Western Australia and Northern Territory. Wednesday 11th Dec: Perth, Cairns, Townsville. Friday 13th Dec: Brisbane, Capricorn Coast, Coffs Harbour, Devonport, Gold Coast, Hobart, Launceston, Mackay, Maryborough, Newcastle, Northern Rivers, Orange, Port Macquarie, Riverina, sunshine Coast, Toowoomba, Wide Bay. Monday 16th Dec: Adelaide, Albury, Bendigo, Canberra, Central Coast, Geelong, Sydney, Wollongong. Wednesday 18th Dec: Melbourne.
CHRISTMAS AUSTRALIA POST CUT OFF DATES: From VIC to NSW, ACT, VIC, QLD, SA and TAS: Wednesday 18th Dec. From VIC to WA: Monday 16th Dec. From VIC to NT: Friday 13th Dec.
HOLIDAY SHIPPING DISCLAIMER Please note that the following dates are a guide for placing orders to help ensure delivery before Christmas. While we do our best to meet these timelines, this is not a guarantee, and orders placed after these dates may arrive after Christmas. Thank you for your understanding, and happy holidays!
GENERAL INFORMATION Royal Nut Company ships all orders via Fastway or Australia Post. Our online shop is open during normal business hours 8.30am -5.00pm AEST Monday to Friday. We will remain closed on all Victorian Public Holidays. If you are not available to accept the delivery during business hours, you can choose to have the package left at a designated area outside your home. Please note that choosing this option will be at your own risk as we will not be liable for any loss or damage. We recommend that you provide us with a work address or similar, where someone will be available to accept the parcel. Post Box addresses are not acceptable. Please Note: Costs and delivery days mentioned below are indicative only, it may vary depending on your address. During busy sale periods, processing of shipping orders may take up to 1 week.
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Click and collect
Our free Click and Collect service is available only from our Brunswick store (VIC). Simply pick and pay for your product via the website and within 2-4 business days your order will be waiting for you. We’ll send you an email as soon as it’s ready.
For more information about the status of your order, please feel free to call us at 93836666.
Disclaimer: We will hold your order for 10 working days after it is ready. Please make sure you will be able to collect during that timeframe.
Order Dispatch and Public Holidays
We remain closed on all Victorian public holidays.
All orders placed on the day prior to non-working days, including weekends and public holidays, will be processed on the following business day. This is to ensure minimum transit time.
All orders placed before 1pm will be dispatched on the same day. All orders placed after 1pm will be dispatched the next business day. Please understand that during busy periods this might not apply.
Tracking your delivery
All deliveries are made by registered courier and will require a signature upon delivery.
Upon completing an online purchase, you will receive an email with your Order Confirmation and delivery details. You will also be provided with a link that will allow you to track the status of your delivery.
Back Orders
All products are subject to availability and will not be placed on back order. However please feel free to contact us if you have any queries at online@royalnutcompany.com.au
Lost or damaged goods
In the unlikely event of your goods being lost or damaged in transit, please call us within seven working days of placing your order to enable us to assist you.
More details are available on our Returns Policy page.
Weather
All our products are fresh, delicious and top of the range. However, we recommend that you make a note of the delivery time-frame to your area, and choose carefully, as some products may be susceptible to weather-related damage during the warmer months.
EVERYONE LOVES OUR CHOCOLATE!!! Chocolate does melt when temperatures are high, so choose carefully, especially during the warmer months or even if you are lucky enough to live where the sun always shines!
We do apologise, but it will be beyond our control if the chocolate deteriorates during shipping because of the weather.
Payment options
Online Payment by Credit Card: Provide your credit card details during checkout on our secure site. We accept MasterCard and Visa.
